Office Policies
PATIENT FINANCIAL POLICY
The Boroughs Medical and Wellness Center is dedicated to providing the best possible care and service to you, as well as ensures that you have a complete understanding of your financial responsibilities. To reduce confusion and misunderstanding with our patients, The Boroughs Medical and Wellness Center has adopted the following financial policies. If you have any questions regarding these policies, please discuss them with our Office Manager.
Unless other arrangements have been made in advance by either you or your health insurance carrier, full payment is due at the time of service. Private pay patients will receive a prompt pay discount for payment in full at the time of service. For your convenience we accept Cash, VISA, MasterCard, American Express and Discover. We accept checks as a form of payment, but if payment made by check is returned by our bank, a $25.00 returned check fee will be assessed to your account. Payment for the amount of the check and the $25.00 fee will be due before your next appointment can be scheduled.
YOUR INSURANCE
We have made prior arrangements with many insurers and health plans to accept an assignment of benefits. This means that we will bill those plans with which we have an agreement and will only require you to pay the amount you are responsible for under the terms of your insurance contract (i.e. co-payment, co-insurance, deductible, non-covered services).
If you have insurance coverage with a plan which we do not accept (including auto insurance companies), the charges for your care and treatment are due by the patient/guardian at the time services are rendered. The prompt pay discount will apply if services are paid in full. If arrangements have been made and partial payment is given, the prompt pay discount will no longer apply and the full remaining balance will be due. We will provide you with a statement describing the services rendered which you may use to file a claim for reimbursement with your insurance company.
In the event that your health plan deems a service “not covered” you will be responsible for the complete charge. Payment is due upon receipt of a statement or verbal notification from our office.
MINOR PATIENT
For all services rendered to minor patients, we will look to the adult accompanying the patient or the adult authorizing services to be rendered for the patient for payment.
MISSED APPOINTMENTS
*Appointments must be canceled at least 1 business day from the scheduled appointment time in order to avoid the late cancellation/no-show fee of $25.00. This fee is not paid by your insurance company and will be due before your next appointment can be scheduled. If you run late and fall into your scheduled appointment time we will do our very best to fit you in on that same day. Please be aware that there are days with limited flexibility in the schedule. In the event that this is the case, please be prepared to reschedule your appointment for another day as well as pay the $25.00 missed appointment fee.